We Ship Worldwide

Returns & Exchanges

Items purchased online can be returned for a refund or exchange within 10 working days. Please also include the dispatch note sent with the order. Items should be returned in their original saleable condition including tags and packaging along with the dispatch note. Please do not stick or write anything on the shoe box. Customers returning shoes outside the 10 day period will be given online store credit to use against their next purchase.

Please see below parcel returns options by country:

returns-ireland-shipping

There are 3 ways to return items purchased within the Republic of Ireland.

OPTION 1

We offer free returns on all orders within the Republic of Ireland through Parcel Motel

The Parcel Motel service is available in over 124 locations throughout Ireland. You can return your parcel at your convenience 24 hours a day. Parcel Motel Lockers are located in petrol stations, convenience stores, supermarkets and shopping centres throughout Ireland.

To return a purchase: Simply create a Parcel Motel account and avail of the free returns service. You are not required to enter any debit or credit card information. For full simple instructions on how to return a parcel see here http://www.parcelmotel.com/return/return-a-parcel/

OPTION 2

Returnmyshopping.ie – Return your parcel for only €3.95 or have it collected for €7.50. Simply visit www.returnmyshopping.ie and select Cinderella Shoes from the retailer list. Follow the instructions to print your postage label, attach the label and drop off at your local post office. The post office will give you a receipt/parcel tracking code – To track a parcel return go to https://track.anpost.ie/

OPTION 3

Return your parcel via standard post to the following address:

Cinderella Shoes Returns,
Block E, Acorn Business Park,
Rathangan,
Co Kildare,
R51 VF62,
Ireland

Please ensure that the parcel is returned using a tracked service and retain your proof of postage.

returns-united-kingdom-shipping

There are 2 ways to return items from Northern Ireland or a UK address.

OPTION 1

Use a service such as MyHermes – www.myhermes.co.uk or Collect Plus – www.collectplus.co.uk

UK RETURNS ADDRESS

To return orders from the UK send your parcel to the address below:

Cinderella Shoes Returns
PM1858695
1A McKinney Road
Newtonabbey
Co Antrim
BT364PE
Northern Ireland

Please ensure that the parcel is returned using a tracked service and retain your proof of postage.

OPTION 2

Royal Mail: Alternatively visit your local post office and return your item to our address below.

UK RETURNS ADDRESS

To return orders from the UK send your parcel to the address below:

Cinderella Shoes Returns
PM1858695
1A McKinney Road
Newtonabbey
Co Antrim
BT364PE
Northern Ireland

Please ensure that the parcel is returned using a tracked service and retain your proof of postage.

reutns-rest-of-world

There are 2 ways to return items purchased online with Cinderella Shoes

OPTION 1

To return items purchased online please use the below returns address

By Post: Return your parcel to the returns address below and please ensure that parcel is returned using a tracked service and retain your proof of postage.

RETURNS ADDRESS

Cinderella Shoes Returns,
B
lock E, Acorn Business Park,
Rathangan,
Co Kildare,
R51 VF62,
Ireland

OPTION 2

To return items purchased online please use the below returns address

Courier Service: Please ensure that the parcel is returned using a tracked service and retain your tracking information.

CINDERELLA RETURNS ADDRESS

Cinderella Shoes Returns,
Block E, Acorn Business Park,
Rathangan,
Co Kildare,
R51 VF62,
Ireland

 

Refund Timelines

Once your parcel is received and reviewed by our returns department the form of payment used to pay for the item will be refunded within 2-7 days. It is important to note that some banks may take longer than 7 days to process your refund. Please allow 14 days from date of return to receive your refund from Cinderella Shoes. In the unlikely event that your card is not refunded on time, please contact our Customer Service team at shop@cinderellashoes.ie The cost of returning the item(s) to Cinderella Shoes is not refunded. This does not affect your statutory rights.